Moore IQAI automation for growing businesses
X-Ray

Self audit

The silent failure audit

Would you know if one of your automations broke an hour ago? Ten questions score how loudly your setup fails, then rank the weak points with the fix for each.

Free · about 2 minutes · no signup

A business owner posted about running the company on point-and-click automation for six years. One automation dropped a handoff between two systems. There was no alert and no error.

“Three weeks later a customer called asking where her order was.”Business owner, posted on Reddit
Plan view of a dropped handoff: an order leaves the record system, never reaches fulfillment, and neither side raises an error PLAN VIEW · ONE ORDER Order placed Order record Fulfillment One order, no error raised. ORDER RECORD SAYS Handoff complete. FULFILLMENT SAYS Nothing arrived, so nothing is late. RUN REPORT 0 errors. Nothing on this path throws one.
The record leaves one system and never lands in the other. Both sides look fine on their own, so nothing raises an error.

A system that fails loudly gets fixed the same day. A system that fails quietly gets found by your customers.

Timeline comparing two operations after the same failure: one stays silent for three weeks until a customer calls, the other alerts a named person and is fixed the same day DETECTION TIME Three weeks. Nothing raises a hand. NO ALERT Customer calls ALERTED Alert to a named person Fixed the same day. DAY 0 WEEK 1 WEEK 2 WEEK 3
The same dropped record in two businesses. The difference is who hears about it first.

Take the audit

Answer for the way things run on a normal week. If two people on your team would answer differently, pick the worse answer.

Tool · silent failure audit

If one of your automations stopped working right now, would anything tell you?

When an automation isn't sure what to do, does it stop and ask?

When an outside service times out, does the job retry with a deadline and report "partial"?

Do you reconcile counts anywhere: records in versus records out?

When a handoff between two tools drops a record, who gets told?

Can your own team safely change your automations?

Do you have a number proving each automation worked this month?

When something breaks, how do you usually find out?

Where AI or automation creates new records, is there a human approval gate?

Have you ever tested a failure on purpose: killed a source, sent garbage input, watched?

The four fixes behind every gap

Every weak point in the audit comes back to the same problem: a failure that does not announce itself. The fixes are plain and cheap.

Four instruments placed along a pipeline: an explicit error state at the decision point, an alert at the run boundary, reconciled counts at the output, and one number each month WHERE EACH INSTRUMENT SITS 1 2 3 4 DECIDE RUN OUTPUT MONTH 1 Explicit error state catches an automation improvising when it is unsure 2 Alert to a named person catches a job that dies quietly between two tools 3 Reconciled counts catches more records in than came out 4 One number each month catches a flow that stopped working weeks ago
Four checks, four different failures. Each one turns a quiet failure into a loud one.
  • An explicit error state. When the automation is unsure, it stops and says so instead of guessing.
  • An alert to a named person. When a job dies between two tools, one specific person hears about it.
  • Counts that reconcile. Records in must equal records out, or the gap is shown.
  • One number each month. Every flow reports one number that proves it still did its job.

Want the loudest gap fixed?

Tell me which flow scored worst. I will tell you what it takes to make it fail loudly, and you can build it yourself or have me build it.

Talk it through with meOr run the free X-Ray