Step 1: count last week’s missed calls
Most owners guess this number. A count from your phone takes about five minutes and is usually different from the guess.
Step 2: put a number on it
Count them from your phone's recent calls or your carrier's call log, not from memory.
Your own guess. If you are unsure, try a low number first.
Average first job or first-year value, whichever you track. Enter the amount in dollars.
Step 3: close the gap
Whatever your number is, these help right away and cost nothing.
- Call back fast. Block two short slots a day to return every missed call from an unknown number.
- Fix your voicemail greeting. Say when you will call back and the one thing to leave: name, number, and what they need.
- Send a text back. Many phone providers can send an automatic text to a missed caller. Turn it on and say you will call back.
- Count again next week. The same five-minute count tells you whether anything changed.
A call back, even a fast one, reaches someone who has often already called the next business on the list. The only way to keep that caller is to have the call picked up while they are still on the line.
Hear what your callers would hear
Call the demo line and hear your phone answered as your business, at any hour, with a short summary of each call texted to you. First month free.