no-show recovery for dental practices
your front desk is one missed appointment away from a four-figure hole in the day. we plug it before the patient hits the door.
no-show recovery is not a new pms. it is a thin layer of agents that read your schedule, score risk, and refill open slots from your own recall list. you keep dentrix or open dental. nothing about your stack changes.
the systems you keep
- Dentrix
- Open Dental
- Eaglesoft
- Curve
- Weave or Mango Voice for sms
- the recall spreadsheet your front desk actually uses
we wire ai on top via legacy system modernization. nothing about your stack changes.
what we build
- risk scoring agent that reads tomorrow's schedule and flags high-risk patients by history, distance, and insurance type
- two-way sms confirm flow that drops cancellations into a recovery queue the moment a patient taps no
- auto-fill agent that pulls from the recall list and offers the open slot to the next-best patient by treatment type
- morning huddle digest in slack or email so the front desk walks in knowing which slots are at risk
- weekly report on recovered revenue, no-show rate, and where the schedule still leaks
- handoff doc and a loom walkthrough so your office manager owns it on day one
scope and timeline
this is a medium build. timeline 3-4 weeks. fixed fee, scoped on a 30-minute discovery call. you own the code, the prompts, and the credentials. no lock-in.
faq
- what tools do you keep
- all of them. dentrix, eaglesoft, open dental, curve, your sms tool, your recall spreadsheet. we read from them and write tasks back. nothing gets replaced.
- how long does this take
- first version live in week one. full build in three to four weeks. that includes the risk model, the sms flow, the auto-fill agent, and the weekly report.
- what does it cost
- fixed fee. no per-message charges, no per-seat pricing, no monthly retainer back to us. you own the code and the prompts when we hand it off.
- do we need to replace dentrix or open dental
- no. your pms is the database. we wire ai on top via the same exports your team already uses. if your pms changes tomorrow, we re-point the connector and keep going.
- what about hipaa
- agents run on your infrastructure or a private vps you own. patient data stays inside your stack. we sign a baa when one is required and we keep phi out of any third-party llm call.
- what if the front desk does not adopt it
- we build the morning digest into the channel they already check, slack or email. no new app to log into. if your team will not look at one extra screen, this is the right answer.
when this is not worth automating
- your no-show rate is already under 3 percent. the math does not work and you should put the budget into recall instead.
- you are mid-migration to a new pms. wait for the dust to settle so we wire to a stable schema.
- your front desk has zero bandwidth to confirm a process for one week. nothing autonomous works without a human on the other side of the handoff for the first sprint.
- you want a brand-new patient app. that is a different build and a different price.
related for dental-medical
see all problems we solve for dental-medical on the dental-medical pillar.