Field notes

68 notes

Notes from the work.

Deep dives on the handoffs, data leaks, and automation decisions that turn into revenue systems.

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People running the work
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Systems, decisions, lessons

Showing 31-40 of 68 notes

Dealer deal tracking: one deal state from lead to delivery

Dealer deal tracking should show where every deal stands, who owns the next step and which record to trust, from the first inquiry to delivery day.

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A parts attendant carries a plain box into a dealership pickup room.

AI automation companies: how to compare them

How to compare AI automation companies: give each the same real problem, then test ownership, approvals, failure recovery, and what you keep after launch.

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A shop owner and two visitors inspect a simple order-packing station.

Field service software for small business: what to test

Field service software for small business should show each job's owner, dispatch status, proof of work and billing status. Here is how I test it before buying.

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A tool pouch, clean cloth and protective shoe covers are laid out for a service visit.

Recruiting management system: what to test before you buy

A recruiting management system should control candidate truth, owners, approvals, and exceptions. Here is the control test I run before anyone buys one.

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Used car dealer management software: what to fix first

Used car dealer management software should be the record you trust for vehicles, deals and finance. Here is what to fix around your DMS before replacing it.

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A close view shows ordinary wear along the seam of a car seat.

Dealership automation for sales: what to automate first

Dealership automation should answer leads fast, route them to the right person and check consent before any text goes out. Here is what to automate first.

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A salesperson carries a folded seat cover along a dealership veranda.

Contract management automation: what to automate first

Contract management automation works when intake, approval owners, renewal proof, and the source of truth are clear. Here is what to automate first.

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A closed canvas courier satchel rests on a law office delivery shelf.

CMMS software for manufacturing: what to check first

CMMS software for manufacturing pays back only when intake rules, record owners, and proof of work are clear. Here is what to check before you buy.

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A maintenance room has a clear aisle, a low shelf and a folded protective mat.

Why CPQ software doesn't fit equipment dealers

CPQ for equipment dealers often fails because it treats quoting like product setup. Here is what to fix first, and when a configurator is worth it.

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A high view shows open loading spaces and simple covered storage at a rental yard.

Automated quoting for equipment dealers

Automated quoting for equipment dealers: how heavy machinery sales quote automation drafts checked quotes, protects margin, and keeps a person on exceptions.

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A rental clerk folds a protective canvas cover beside a collection shelf.